Cox Medical Center Branson recently became the only non-critical access hospital in the region to earn a five-star rating in patient satisfaction from the Centers for Medicare and Medicaid Services (CMS).
“Cox Medical Center Branson is so proud to be recognized as a CMS five-star hospital,” says William Mahoney, Cox Branson president and senior vice president of Community Hospital Group. “This means we provide high-quality, safe care for our friends, neighbors and family.”
This is Cox Branson’s second five-star rating in the past three years. The rating is based on patient feedback collected through the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) surveys, which solidifies Cox Branson’s position among the top hospitals of the 3,000-plus surveyed nationwide.
The star ratings cover several categories: Communication with nurses, responsiveness of hospital staff, communication with doctors, pain management and cleanliness of the hospital environment.
Similar to restaurant reviews, CMS introduced star ratings to incentivize hospitals to continuously improve the patient experience and quality of care. The star ratings range from one to five stars, with five stars representing the highest level of performance.
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